Anjouan Licensing Services Inc. should only be contacted by players when they believe an Operator is in breach
of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and
so on, should first be taken up directly with the Operator. If no resolution is found there are a number of
independent bodies you can contact, which should be listed on the Operator website.
If, however, the complaint relates to an Operator breaching their license, you can contact Anjouan Licensing
Services Inc. directly via their Player Support channel or via the "File a Complaint" button below. You must
include all the details of your grievance so they can investigate fully. All disputes must be recorded in
writing via email so the complaint is correctly recorded.
File a complaint
If you are a client of Medina Entertainment Ltd. and are experiencing issues, please file a complaint in English
below. Only complaints submitted in English will be reviewed.
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